Last Updated: September 14, 2026

At Livora, we want you to feel confident when shopping with us. We carefully select our products and are committed to providing a reliable shopping experience.

If you have any questions or concerns about your order, our customer support team is here to help.

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1. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging, when applicable

Once we confirm the issue, we will send you a replacement at no additional cost.

You will not be required to pay additional shipping costs for an approved replacement due to a damaged, defective, or incorrect item.

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2. Returns

If you wish to return an item for another reason, please contact us before sending the product back.

Return eligibility may depend on the condition of the product and the circumstances of the request. Products must generally be unused and in their original condition and packaging.

Please do not send any product back without first contacting our customer support team and receiving return instructions.

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3. Refunds

If your refund request is approved, we will process the refund to the original payment method used for the purchase.

Please allow the necessary processing time for your payment provider or financial institution to make the funds available to you.

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4. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

If a product is subject to specific return restrictions, this information may be provided on the product page or communicated by our customer support team.

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5. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will make every reasonable effort to accommodate cancellation requests. However, once an order has been processed or shipped, cancellation may no longer be possible.

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6. Shipping Issues

All Livora orders are trackable. Tracking information is sent to the email address provided during checkout within 24 hours of purchase, when available.

If your order has not arrived within the estimated delivery period, please contact our customer support team so we can review the status of your shipment and assist you.

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7. How to Contact Us

For any return, refund, replacement, or order-related issue, please contact our customer support team through our Contact Us page or the support email provided on our website.

Please include your order number whenever possible so we can assist you more efficiently.

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8. Our Commitment

At Livora, our goal is to make your shopping experience simple, secure, and reliable.

We value every customer and will always do our best to resolve legitimate issues fairly and efficiently.

Thank you for choosing Livora.

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Livora — Feel Better. Live Better.